CTC SHIPPING INFORMATION

Payment and Carriers

Shipping Payment Methods

Prepay & Add - this is the most common payment method. Customers who do not have credit terms established with CTC are required to prepay for their orders, including shipping charges. Orders will not begin production until full prepayment is received.

Collect - this is the method of payment for customers who have established credit terms with CTC. Upon the customer’s receipt of the order, full payment is due within the assigned payment window.

Carriers
CTC ships domestically and internationally via the following carriers:

• FedEx
• UPS

Customers may select their preferred shipping method when placing an order. If a customer has a shipping account with a carrier, the customer may use that account to pay for shipping charges.

Please note:

• CTC uses FCA Incoterms.
• CTC does NOT ship via freight forwarders.

Expedite Shipping

CTC is proud to offer the industry’s fastest standard lead times. However, we understand that sometimes there are time-sensitive scenarios where our customers may need their products even faster than our standard lead times.

Expedite orders are available upon request and are approved by ownership on a case-by-case basis. If approved, expedited orders are subject to a fee of 25% of the order total. There is a $100 minimum expedite fee for small orders where the 25% surcharge equals an amount less than $100.

Expedited orders may not be canceled, returned, or changed.

Please note, RMA orders cannot be expedited.

Returns

Returning Products to CTC for Recalibration, Refund, Warranty, or Upgrade

Customers are responsible for return shipping costs for products sent back to CTC for recalibration service, refund, warranty, or product upgrade.

Shipments Returned to CTC

At CTC, we strive to ensure the successful delivery of all products to our customers. However, in the event that a shipment is returned to CTC due to circumstances outside of CTC's control, including but not limited to:

• Incorrect or incomplete address provided by the customer
• Inability to deliver the product due to access or security restrictions at the delivery location
• Failure to pay customs, duties, taxes, or other required fees
• Refusal or failure to accept delivery of the shipment
• Any other reason beyond CTC's control

The customer will be responsible for all costs and fees incurred as a result of the return. These costs include, but are not limited to:

• The original shipping fees
• The return shipping fees charged by the carrier
• Any additional fees, such as customs, duties, or other charges incurred during the shipping and return process

CTC will bill the customer all return shipment fees as miscellaneous items on the adjusted invoice for the order. 

Please ensure all shipping information and requirements are accurate to avoid delays and additional costs.

Documentation Included With Shipment

Domestic and International Shipments

The following documentation is included with ALL shipments:

Example Packing Slip:

Country of Origin (Made in USA) - the country of origin is listed on every line item on the packing slip

Certificate of Conformance - certifies that the equipment shipped against the referenced Purchase Order conforms to Connection Technology Center's specifications and/or drawings along with all other requirements incorporated in or attached thereto

No Pricing - pricing is not listed anywhere on the packing slip, for the convenience of distributors drop shipping to end users

Example Calibration Label - Included With All Non-Integral Cable Sensors:

Example Calibration Sheet - Included With All Integral Cable Sensors:

Please note - the calibrations for all sensors are stored on your CTC website portal account. They may be downloaded and printed at your convenience

Additional Documents for International Shipments ONLY

CTC ships international orders using Electronic Data Exchange (EDI). For EDI shipments, CTC transmits the Commercial Invoice and required shipment data electronically to the shipper, carrier, and/or custom broker as applicable. As a result, the commercial invoice is filed electronically rather than included inside the physical shipment.

Example Commercial Invoice:

Country of Origin (Made in USA) - the country of origin is listed on every line item on the commercial invoice

Harmonized Tariff Code - the Harmonized Tariff Code is listed on every line item on the commercial invoice

ECCN and Schedule B - the ECCN and Schedule B is listed on every line item on the commercial invoice

Declaration Statement - certifies that the goods included in the invoice are listed in ANNEX XVII of EU regulation 833/2014

For distributor drop shipments to end users, pricing and commercial invoice details are not included with the package, and the end user receives only the shipment contents and applicable packing slip. This ensures distributor pricing confidentiality while maintaining full electronic compliance through EDI transmission.

Please note, no other documents are included in the package unless specifically required on a per-product basis (such as hazardous rated documentation for hazardous rated products).

Additional compliance documentation and related declarations of conformity may be found on the individual product pages:

Warranty policies are posted on our website. 

Please use the product classifications posted on the website and / or packing slip (Stock, Build To Order, Resale, etc.) to determine the return policy for your product.