CTC's INDUSTRY-LEADING PRODUCT LINE WARRANTIES

For more than a quarter of a century, CTC has stood behind its promise to bring you the most durable and reliable vibration analysis equipment, engineered to withstand long-term use in the harshest industrial environments.

We're so proud of our products that we back each of our product lines with the industry's best warranties:

CTC Line Products (indicated by the red CTC logo) are backed by a Lifetime Warranty

CTC Line products are warrantied to be free from defects due to industrial wear and tear. If a product fails due to the demands of heavy industry, CTC will repair or replace it free of charge, provided it is an actively sold and supported product.

The warranty includes coverage for damage caused by things such as: 

• Heavy use 

• Water ingress 

• Prolonged exposure to harsh industrial environment conditions (humidity, salt air, chemical exposure) 

• Continuous operation under normal industrial use 

• Vibration and shock from regular use in industrial settings 

• Routine mechanical stress 

What is not covered: 

• Our lifetime warranty covers the product as it was originally manufactured. Please note that this warranty does not extend to products that have been modified or altered after purchase (except for modifications intended as part of normal installation such as cutting cables to length and user defined holes in enclosures) or used with incompatible accessories not designed for use with CTC products.  
  • Please note, if you return a cable which has been cut to length for warranty repair or replacement, it must have its original, legible cable label to identify the length. If the cable label is no longer legible, it will be repaired or replaced based on the physical length returned to CTC.

• Products that are no longer sold and supported by CTC 
  • Please check the CTC website prior to returning any product. If the product is no longer sold and supported, there will be a discontinuation notice stating the product obsolescence and termination of warranty coverage. 

• Resharpening of MH117 series tools dulled due to regular use is not covered under warranty. To resharpen, CTC suggests sending tools to a qualified tool shop to resharpen to a 4 degree top bevel. 
  
  
• Epoxies, adhesives, connector kits, and batteries are not covered under warranty. 
  
  
• Products damaged by fire or as a result of force majeure events, such as natural disasters or unforeseen circumstances beyond our control.

Private Label versions of CTC Line products carry a 2-year warranty on industrial wear and tear subject to the conditions listed above. 

PRO Line Products (indicated by the blue PRO logo) are backed by a Lifetime Warranty on Materials and Workmanship

If any PRO Line product should ever fail due to defects in materials or workmanship, CTC will repair or replace the product free of charge.

The warranty includes coverage for: 

• Defects in materials, such as issues with metal, plastic, electronics, or other components that fail under normal use

• Product performance issues resulting from craftsmanship 

What is not covered: 

• Normal wear and tear that occurs over time with regular use 

• Damage caused by misuse, abuse, incorrect powering of devices, or improper maintenance 

• Products that have been modified or altered after purchase 

• Damage resulting from accidents, plant fires, natural disasters, or unauthorized repairs 

• Products that are no longer sold and supported by CTC
  
  
• Epoxies, adhesives, and batteries are not covered under warranty 

Private Label versions of Pro Line products carry a 2-year warranty on materials and workmanship subject to the conditions listed above. 

TMP Line Products (indicated by the green TMP logo) backed by a Five-Year Warranty on Materials and Workmanship for Sensors and Three-Year Warranty on Materials and Workmanship for All Accessories, Cables, and Connectors.

CTC's TMP Line features miniature, lightweight vibration analysis accelerometers and hardware for research and development applications.

 This warranty ensures TMP products will be free from defects in materials and craftsmanship for the respective time period after the date of purchase. 

The warranty includes coverage for: 

• Defects in materials, such as issues with metal, plastic, electronics, or other components that fail under normal use 

• Product performance issues resulting from craftsmanship 

What is not covered: 

• Normal wear and tear that occurs over time with regular use 

• Damage caused by misuse, abuse, incorrect powering of devices, or improper maintenance 

• Products that have been modified or altered after purchase 

• Damage resulting from accidents, fires, natural disasters, or unauthorized repairs 

• Products that are no longer sold and supported by CTC 
• Epoxies, adhesives, and batteries are not covered under warranty 

Private Label versions of TMP Line products carry a 2-year warranty on materials and workmanship subject to the conditions listed above. 

Custom Parts Warranty

Custom parts are covered by an industry-leading 2-year warranty on industrial wear & tear unless otherwise specified in the project scope. Should your custom part fail within 2 years of manufacture, CTC will repair or replace it free of charge, provided it is an actively sold and supported product. The warranty includes coverage for damage caused by: 

• Heavy use 

• Water ingress 

• Prolonged exposer to harsh environment conditioners (extreme temperatures, humidity, salt air, chemical exposure) 

• Continuous operation under normal industrial use 

• Vibration and shock from regular use in industrial settings 

• Routine mechanical stress 

What is Not Covered: 

• Normal wear and tear that occurs over time with regular use 

• Damage caused by misuse, abuse, incorrect powering of devices, or improper maintenance 

• Products that have been modified or altered after purchase 

• Damage resulting from accidents, plant fires, natural disasters, or unauthorized repairs 

• Products that are no longer sold and supported by CTC.
  
  
• Epoxies, adhesives, and batteries are not covered under warranty 

Claims Process for All Warranties

• Requests for warranty must be submitted via the CTC website: https://www.ctconline.com/rma/ 

• The product must be returned to CTC for inspection. If the defect is covered by the warranty, CTC will repair or replace the product at no charge. CTC will not pre-replace warranty claims without physical inspection. 

• All products must be returned with their distinct, original labeling OR complete set of components*. This means that a legible cable label and/or engraving must be visible for CTC to validate and repair or replace the returned product. If the original labeling has been burned off, damaged, or is no longer legible, CTC requires that all components of the damaged product be returned along with valid proof of purchase. We ask that customers refrain from cutting length of long cables or integral cable sensors prior to returning your product for RMA so that CTC can properly identify the original product. If your product is unidentifiable and does not contain all components, your product will be returned as is. 
  * For CTC Connect Wireless Sensor returns, the Lithium battery MUST BE REMOVED prior to shipping back to CTC.

• The customer is responsible for all shipping costs related to warranty replacements for wear and tear. If a returned product is outside of its warranty, is not a CTC product, or is not clearly identifiable as a CTC product, then CTC will contact you to ask whether the product should be return shipped or discarded. Return shipping costs for products that do not qualify for warranty replacement are at the customer’s expense. If CTC does not receive confirmation as to whether the ineligible product should be returned or discarded after 1 month of repeated contact attempts, we will automatically discard your product. 

• Standard turnaround time is 3-5 weeks after receipt of product. Please note, if insufficient information is provided upon initial RMA submission, the timeline may be extended. CTC will not generate a replacement order until all RMA products have been received at our facility unless your case is specially approved for pre-replacement. If your warranty return is due to heavy abuse, neglect, or other use-related circumstances, CTC cannot expedite the return of a warranty replacement product. It is always recommended that spare hardware is purchased for critical machinery or routes should you need to return products under warranty due to unforeseen circumstances.  

Warranties in Action

Seeing is believing! View examples of products that our customers have returned for convenient, complimentary repair or replacement:

AC208-1D ACCELEROMETER

AC117 ACCELEROMETER & MOTOR FIN MOUNT PAD

A2P CONNECTOR

AC102-1D ACCELEROMETER

AC108-1D ACCELEROMETER

CB102-A2R CABLE AND CONNECTOR

CMX2132 CABLE

AC117-1A ACCELEROMETER & MOTOR FIN MOUNT PAD

CB102-A2R CABLE AND CONNECTOR

CT101-4C CABLE TERMINATION BOX

CB104-A2P CABLE AND CONNECTOR

CB108-C3 CABLE AND CONNECTOR

MH115-2A MAGNET MOUNT FOR ACCELEROMETER

AC117-1A ACCELEROMETER

C3 CONNECTOR

CABLES

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Customer Testimonial

At CTC, we understand how vital your vibration monitoring and predictive maintenance program is for the overall success of your business. That’s why we strive to make every CTC product the very best on the market, backed by our industry-leading unconditional lifetime warranty and the industry’s best customer support.

CTC is dedicated to its promise to our customers - should any issue ever arise with your CTC product, the CTC team will go above and beyond to resolve the issue, giving you unmatched peace of mind for the lifetime of your investment.

Long-time CTC customer, Jim Lancaster, shares how CTC stands behind its promise to provide customers with the best support in the industry:

“I have been using CTC accelerometers and cables on underwater pump applications for many years very successfully. One of my customers, a municipal water utility, was planning to remove and repair several of their pumps for a routine upgrade. Their pumps are substantially larger than average and they hoped to not remove these pumps for a minimum of 10 years, due to the size and expense of installation.

I was able to persuade them that obtaining vibration measurements directly from the pump would be beneficial. Within a few days of installation, both sensors failed. CTC not only replaced the failed sensors (without a product return, as they were inaccessible) but in this circumstance, they doubled the volume as we felt bad about their unusual experience and this would allow them to place sensors on the next two pumps.

About a month after the second pump was installed these sensors also failed. CTC Owner, Todd Cook was notified of the failures. Immediately, testing was done for water incursion and it was discovered that recently an automated welding machine was updated at the factory, which regrettably was not set up properly by the manufacturer after purchase, allowing water incursion into the sensor.

Todd requested that the sensors and cables be returned, so he could replace them. Unfortunately, this was not an average installation and it was cost-prohibitive to remove the pumps from the river. Todd asked if there was any other way to access the sensors. The customer somewhat jokingly mentioned that they occasionally use a dive team. Todd requested they get a quote and commissioned the dive team to replace all the sensors.

Previously, leak testing was not performed on every sensor that was produced. Now, as a result, 100% of the sensors are leak tested. The replaced sensors currently remain in service many years later.“