CTC Connect Professional Services
Wireless Start-Up Services
Accelerate deployment and ensure your CTC Connect system is configured correctly from day one. CTC Connect Support Engineers provide expert remote or on-site assistance for gateway commissioning, sensor configuration, network connectivity, and third-party integrations.
Start-Up Services May Include:
- Gateway connection to cellular, Wi-Fi, Ethernet, or satellite networks
- Sensor provisioning and configuration within the CTC Connect platform
- Sensor group and asset organization setup
- MQTT, WebSocket, API, and Modbus TCP integration support
- Configuration of external servers or cloud platforms for data storage and visualization
- System validation and connectivity verification
Note: Start-up services do not include the physical installation or mounting of sensors, antennas, gateways, or other hardware.
Start-Up Service Options
Virtual Start-Up
Half Day (4 Hours)
Full Day (8 Hours)
On-Site Start-Up
1.5 Days
(Minimum Engagement)
2 Days
3 Days
4 Days
5 Days
Included On-Site Support Benefit
All on-site start-up services include one year of complimentary virtual troubleshooting support for the gateways and sensors commissioned during the engagement.
This support applies only to products installed and configured with a CTC Connect Support Engineer present. Additional equipment installed after the engagement will not be covered under the complimentary support period.
Troubleshooting Services
When network, connectivity, integration, or system performance issues arise, the CTC Connect Support Team is available to quickly diagnose and resolve problems.
Troubleshooting Support Includes:
- Gateway connectivity issues
- Cellular, Wi-Fi, Ethernet, or satelite communication problems
- MQTT, WebSocket, API, and Modbus TCP integration troubleshooting
- Sensor communication and configuration issues
- Data flow and server connectivity validation
- System performance diagnostics and best-practice recommendations
Requesting Troubleshooting Services
To ensure our team can accurately assess your issue and provide the appropriate level of support, customers must first complete the CTC Connect Support Questionnaire:
Once the questionnaire is reviewed, CTC will provide a customized troubleshooting quote based on the complexity of the issue and expected level of effort.
Fair Billing Policy
Troubleshooting services are billed only when the issue is determined to be external to CTC products. If the root cause is found to be a defect in CTC hardware, firmware, or software, troubleshooting time associated with identifying that issue will not be billed.
