Included On-Site Support Benefit
All on-site start-up services include one year of complimentary virtual troubleshooting support for the gateways and sensors commissioned during the engagement.
This support applies only to products installed and configured with a CTC Connect Support Engineer present. Additional equipment installed after the engagement will not be covered under the complimentary support period.
Request Start-Up Services
To ensure our team can accurately assess your issue and provide the appropriate level of support, customers must first complete the CTC Connect Support Questionnaire.
Once the questionnaire is reviewed, CTC will provide a customized troubleshooting quote based on the complexity of the issue and expected level of effort.
CTC Connect Support Questionnaire